Research Paper

Mobile VPN

User Guide

Document Control

Version History

Version | Date | Author | Comments |

1.1 | 8 Jul 2010 | Robert Fabbian | Warning banner added to login. |

1.0 | 21 Jun 2010 | Robert Fabbian | First release. |

Approvers

Name | Title | Group/Dept | Date |

Kathryn Heaton | Service Operation Manager | ICT Operations | 18 Jun 2010 |

Reviewers

Name | Title | Group/Dept | Date |

Jane Greening | Incident & Problem Manager | ICT Operations | 21 Jun 2010 |

Distribution

Name | Title | Group/Dept | Date |

All VPN Users | Via AquaNet | | |

Document Properties

Item | Details |

Document Title | Mobile VPN User Guide |

Document ID | N/A |

Confidentiality | [ SA Water Internal Use Only ] |

Document Status | Issued |

Owner | ICT Operations |

Target Audience | All VPN Users |

Location | http://im1.sawater.sa.gov.au/iscs/Customer%20Services%20Documents/User%20Guides/Mobile%20VPN%20User%20Guide.docx |

Table of Contents

Document Control 2

Purpose 4

Scope 4

Terms and Abbreviations 4

Prerequisites 4

1. Initial Logon and Creation of a PIN or Resetting of the PIN 5

2. Connecting to the mobile VPN once a PIN has been created 9

3. Troubleshooting 11

4. Appendix – Mobile VPN Icon descriptions 12

Purpose

This purpose of this document is to assist users in setting up, resetting and using VPN in order to access the SA Water network remotely.

Scope

This user guide applies to all SA Water users using Mobility XE On-Demand VPN.

Terms and Abbreviations

Term | Description |

Passcode | The passcode is a two-part access code consisting of a personalised PIN (set by the user and which does not change), followed by the six-digit code that is displayed on a SecureID token. |

PIN | Personalised number that consists of 4-8 numbers, letters or a combination of the two. |

VPN | A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or individual users with...