Bank of Oklahoma

Introduction

The Bank of Oklahoma (BOKF) is a publicly traded financial corporation with reported assets valued at $18 billion dollars. The corporation offers trust and management services throughout seven states and maintains 149 branches. The goal of BOKF is to promote growth of long-term value through market expansion and quality, contemporary services to its customers. Over the last 14 years they have been successful at accomplishing their goal of market expansion and they have also expanded their need for employees. There are 3,900 employees located at the headquarters in Tulsa, Oklahoma, where I interviewed Diana Hernandez, Senior Employee Development Specialist. There are five components of the Bank of Oklahoma HR department: Recruiting, Compensation and Benefits, Health and Welfare, HR Compliance and Employee Relations.

Ms. Hernandez has worked in the Recruiting section of the Human Resource Department at the Bank of Oklahoma for 7 years. Her bachelor’s degree is in Elementary Education, combined with 23 years of corporate training, provide her with the necessary knowledge to create the firm’s employee development programs. She is responsible for the design, development and implementation for management and leadership training programs. In the event that diversity or HR compliance issues arise, Ms. Hernandez is qualified to provide the required training. The growth of the firm and need for quality, qualified individuals is on the rise at BOKF. Recruiting individuals alone will not sustain a good employee relation with its company. Employees seek a firm that offers top compensation but also supports its employees in their career development. The interview conducted with Ms. Hernandez will explore the need to address current HR concerns to continue into a prosperous future.

MAJOR FINDINGS

Preparing for Success

The Workforce Scorecard defines a firm’s success by workforce success, workforce mind-set and culture, workforce competencies and...