Dahlia Furniture Private Limited

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| |Essential Office Etiquette | |

| |2010 | |

| |Facilitated by Itukisa (Pty)Ltd | |

| |February 2010 | |

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| |ALL RIGHTS RESERVED COPYRIGHT | |

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| |The views expressed in this document are not necessarily those of the Seta’s. | |

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Office Etiquette

CONTENTS

INTRODUCTION 3

Session 1 4

WHAT IS OFFICE ETIQUETTE? 4

OFFICE RELATIONSHIPS 5

PROFESSIONAL CONDUCT 8

Session 2 12

PROFESSIONAL ATTIRE 12

COURTESY FOR INDIVIDUALS WITH A DISABILITY 19

HANDLING DIFFICULT PEOPLE AND PERSONAL ISSUES 21

ETHICAL DILEMMAS 24

PERSONAL CONTACT ETIQUETTE 26

Session 3...