Drexler's Bbq Case Study

Brian Hamilton

Case Study 1

January 12, 2014

In the Drexler’s BBQ case, it explained how the family-owned BBQ restaurant owned by NBA Hall-of-Famer Clyde Drexler and family endured change successfully throughout the years. The case study stated that the company even changed names in the 1970s to Green’s Barbeque due to another restaurant in the area. The company has maintained its values over time, which are honesty, hard work, and treating people fairly and with respect. The company lacks flexibility because they close at 6pm, and are also closed Sunday and Monday. However, the company has seen a rise in business throughout the years due to as the popularity of owner and NBA player Clyde Drexler. Once Clyde was traded to the Houston Rockets in 1995, it was great for marketing because he was able to come into the restaurant for ‘meet and greets’ and increase business.

Values play a large role in Drexler BBQ’s restaurant interfaces. As the case study stated, Mrs. Scott would come around to each table and check on customers, treating unfamiliar faces the same as restaurant regulars. Mrs. Scott also held to the business’s values of honesty, hard work, and treating people fairly and with respect. The company is against expanding into a franchise as they feel that may compromise these values.

Drexler’s is an effective organization. I feel that the organization is effective due to the fact that they have maintained their values and did not change their organizational structure although they faced many obstacles throughout the years. The best example was when the company closed for six months, razed their current restaurant and then rebuilt a larger one with room for expansion, rather than relocating.

3. The Systems theory approach involves inputs, process, output, and environment. The inputs for Drexler’s BBQ is the product that it produces. The business has a secret recipe that was created by the family, and the quality service that Drexler’s provides is...