Network Plus Review Questions

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Chapter 13 Troubleshooting Network Problems voltage event recorder A device that, when plugged into the same outlet that will be used by a network node, gathers data about the power that outlet will provide the node. voltmeter

A device used to measure voltage (or electrical pressure) on an electrical circuit.

Review Questions

1. Which of the following symptoms possibly point to a faulty switch port? a. A group of users consistently experiences delays on the network only at 8:00 a.m. on weekdays.

b. A user can save files to a network drive, but receives errors when trying to save files on his hard disk. c. Twelve users in one department complain that they cannot log on to the network. d. A user can send e-mail but can’t receive it. 2. You are helping a user who cannot connect to the Internet from her wireless workstation on your company’s LAN. After determining that she is the only user having this problem, and that she is not causing the problem, what should you check next? a. c. Her workstation’s wireless connection configuration Her workgroup’s access point b. The cabling between her department’s switch and the LAN backbone d. Her segment’s router interface 3. While working at the help desk, you take a call from a user who cannot log on to the network. After verifying that this user is the only person affected, you ask for his username and password and try replicating the problem. You successfully log on to the network with his username and password from your help desk workstation. Which of the following causes can then you rule out? a. c. User error Improper protocol configuration on his workstation b. Faulty cabling between the user’s workstation and the wall jack d. None of the above 4. As a help desk analyst, or first-level support technician, which of the following calls are you most likely to escalate to second-level support personnel? a. A user from the Accounting Department complains that she can’t log on to the company’s file server....