Riordan Manufacturing Service Request Sr-Rm-022

Riordan Manufacturing

Service Request SR-rm-022

Rae Owen

BSA/375

August 2, 2013

Riordan Manufacturing Service Request

Introduction

Riordan Manufacturing is a leader of plastics research and development. Riordan was established in 1991 and currently has locations both in the continental United States and China. The combined locations of San Jose, CA; Albany, GA; Pontiac, MI and China employs 550 individuals between these four locations (Apollo Group, Inc, 2013). COO Hugh McCauley has requested that the current information system in the Human Resources department be updated and integrated into a single application for use by all locations. There are several key areas which need to be addressed such as the stakeholders, gathering of information, scope of the project, feasibility of the project, architecture of the system, process design, security, installation and operation.

Stakeholders

The definition of a stakeholder in a project is any person, group or organization which will or can be affected by a new business system (Dennis, Wixom & Roth, 2012, pg 33). With Riordan having several locations the list of stakeholders is extensive by this definition of what a stakeholder in a project is. For this reason this list must be trimmed to key stakeholders. Therefore, the following are stakeholders which would be the key to the initial gathering of information on the requirements: Director of Human Resources; Employee Relations Manager; Compensation and Benefits Manager; Payroll Manager; Recruiter; Training and Development; Safety Manager; VP Sales and Marketing; Chief Legal Counsel; Director of Plant Operations, MI; Director of Plant Operations, GA; Director of Plant Operations China; Manager IT Services; Manager IT Services, MI; Manager IT Services, GA; and Manager IT Services, China. It is necessary to include stakeholders from each of the locations as well as the Human Resource Department and IT Department. Depending upon...