Business Communication

Reitsma, Jason

Professor Young

Principals of Management

September 7, 2000

Chapter 1 Questions

1. There are four basic activities that managers perform. The first of these is planning and decision making. This means they organize goals and chose the best way to accomplish them. The next activity is organizing, which means the manager has to determine the best way to group activities and resources. Controlling is the third activity. Controlling involves looking over and correcting anything the employees are doing. The last is leading which involves motivating the employees to work their best to further the corporation. All four of these activities are equally important, because if one is not performed than the rest of them cannot be done to there very best.

2. There are three levels of management; the first is the top mangers. These are the highest paid and the most important. The next level is the middle mangers. They are the largest group and their job is to make sure every one is following the rules. The lowest level is the first-line manager. They look over the employees while working with them. These mangers are spread out into six different areas of management. These areas are marketing, finance, operations, human resources, administration and other.

3. There are ten roles that a manager must do. Figurehead, which would be attending a ribbon cutting ceremony for a new plant. Leader, which would be encouraging employees to keep up the good work. Liason, Coordinating activities. Monitor, scanning reports to stay abreast of developments. Disseminator, Sending memos to everyone. Spokes person, Making public speeches. Entrepreneur, developing new ideas. Disturbance handler, revolving conflicts. Resource allocator, revising budget requests. The last role is a negotiator, which makes agreements with a supplier.

4. There are five major skills that help a manager to succeed. The frist is Conceptual skills, which would involve...