Mkt421 Week 3

Summarizing and Presenting

Arnold Jelic, Sandra Odems, William Freemon, Lindy Lewis

QNT/351

December 23, 2013

Dr. Bernadette Whitehead

The Ballard Integrated Managed Services (BIMS) their main office is in New York City that provides housekeeping and food service to different corporations and institutions throughout the country. BIMS main focus is their core competencies with contracts along with large organizations. They also provide lease support to outside vendors. BIMS clientele consist of 22 fortune 100 companies, 100 average firms, 16 high ranking universities, 14 medical centers, and three large airports. With a large company such as BIMS handling large contracts they have found some major issues with a high turnover rates and employee moral with one of their companies.

As, the leading manager Barbara Tucker's is in charge of three divisions at this site. She was concerned about the companies major issues that seem to be declining in the past several months. She wanted to find out why staff moral was low and why the company turnover rate was higher than usual. The information received from exit interviews did not show any information of what was causing the problem. So together with her department heads and supervisors they decided the problem was employee morale, but they were still undecided on why this was happening. She noticed that BIMS has a high turnover rate of 55% to 60% with this company. However, within the past four month the rate is continuously climbing and has reached 64%. This has created an increase in cost to replace workers and it shows that they are also leaving without giving a reason why.

Barbara Tucker has also noticed an increase in employee’s using sick time and an increase in workers wasting time during work hours.

BIMS are getting an increase in complaints from hospital administration because of poor work performance from employee’s. Barbara Tucker decided ti discuss the issues with the...