Case Analysis

Case Analysis Shred McArthur Place

Steps 1 & 2: Read the case. Take notes.

• McArthur Place, a $6 million not-for-profit organization in the Chicago area -pg.210

• Carolyn and Emily both began at MP in 1993, a friendship grew between them, as well as a sense of trust –pg. 210

• Kelly Oaks was a supervisor that had a lot of issues with John -pg. 211

• Problems between Kelly and John had escalated to a point where John was being considered for termination, and Carolyn was in the middle of the controversy – pg. 211

• Emily new MP had a clear policy about personal use of telephones –pg.211

• Carolyn’s son John began working as a driver for MP’s nutrition program –pg 211

• Carolyn handed Emily $300 to cover John’s excessive phone bills for the calls to his girl friend –pg. 211

• Carolyn wanted to teach her son John a lesson, but didn’t want him to get fired –pg.212

• Employees were required to pay for any personal call that cost the organization more than $3 pg.-212

• Finding that there were excessive calls, Emily would follow up with Carolyn and the supervisor to ensure that the personal calls stop and reimbursement –pg. 212-213

Step 3: Write the problem statement.

Emily Stevens, Controller for McArthur Place, was presented with an ethical dilemma when she was confronted by Carolyn Johnson, Operations Manager, Emily’s friend, and co-worker regarding her son’s cellular phone use. Carolyn admitted she discovered that her son, John, had misused the company cell phone and incurred $300 in personal calls. Carolyn asked Emily to accept a reimbursement from John of $300 and to cover up the calls- to not tell anyone about this. To maintain her relationship with Carolyn while at the same time protect the company as her job requires, she must report the problem immediately to Carrie Fisk, Fiscal Officer, while presenting her with the reimbursement.

Step 4: State an objective for the manager involved.

Short-term objectives:

1. To- Review...