Hr Basics

Human Resource* is the most important asset of an organization.

Throughout the years, many companies are looking for ways to gain a competitive edge for their businesses against its competitors. The new technologies, efficient marketing strategies, good marketing campaigns, competitive prices, excellent products/services and other factors contribute to gain leverage on the competition. However, as cliché as it sounds, it is the employees who drive companies to success.

Human resources are the foundation in companies. With proper management, they can manage customer services, ensure day to day operations are running and conducting transactions to keep the business going.

Without human resource, there is no one to manage businesses, organize strategic marketing plans, or even operate the latest technology equipment. Furthermore, Hargreaves & Jarvis (1998) mentioned that employees are always related to the organization’s profitability and their ability cannot be replaced by machines. Essentially employees are the people who drive a business.

Although many companies are using automation to run the business more effectively, which is helpful to maintain cost saving measures, it cannot replace the human interaction and instinct which some business rely on, such as customer service, feedbacks, troubleshooting, etc. It is because employees are the ones who develop the relationship with the customer and trying to get new businesses for the company.

The unique knowledge, diversified skillsets and experience of each employee are often irreplaceable. They contribute to the growth of business, which essentially is the primary objective of every organization. Such unique traits can be regarded as human capital, which is one of the requirements for the development of the economy. Perez & Pablo (2003) noted that it is the human capital that distinguishes the leaders in the market. Ulrich (1991) mentioned that these factors constitutes into one of the most significant and...