My Assignment

Table of Contents

Assignment 1a – Complaint Letter................................................................................................................ 2 Assignment 1b – Adjustment Letter ............................................................................................................. 4 Assignment 2 Question ................................................................................................................................ 6 1. 2. 3. 4. Introduction .......................................................................................................................................... 6 Communication barriers ....................................................................................................................... 7 Overcoming communication barriers ................................................................................................... 9 Conclusion ........................................................................................................................................... 10

Bibliography ................................................................................................................................................ 10 Credits ......................................................................................................................................................... 10

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Assignment 1a – Complaint Letter

From: Douglas Jones 117 Jurong East Street 13 #09-143 600117 SINGAPORE To: Mayfair Restaurant 10 Dempsey Road 247700 SINGAPORE Our Ref: Your Ref: HVDHCORPX01 MFRESTX01

October 2, 2012 Subject: Unpleasant luncheon experience at the Mayfair restaurant. Dear management, I am writing this letter to you filled with great distaste and disappointment due to our unpleasant experience whilst having a corporate luncheon at the Mayfair restaurant on the 28th of September 2012. The luncheon was of great importance to our company, because we invited our most...