Operations Management

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Contents

Question 1 ................................................................................................................................................. 3 1.1 Quality Management ...................................................................................................................... 3 1.2 Service and Product Design............................................................................................................. 5 1.3 Process and Capacity Design ........................................................................................................... 6 1.4 Location ........................................................................................................................................... 8 1.5 Layout Design .................................................................................................................................. 9 1.6 Human Resource and Job Design .................................................................................................. 10 1.7 Supply Chain Management ........................................................................................................... 11 1.8 Inventory, MRP and JIT ................................................................................................................. 13 1.9 Intermediate, short-term and project scheduling ........................................................................ 15 1.10 Maintenance and Returns........................................................................................................... 17 Bibliography ............................................................................................................................................ 19

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Question 1

According to Heizer and Render (2006:7) there exist ten critical operation management decision areas each of which impose their own issues. Crompton Greaves can be analyzed against these issues in order to determine the steps...