Total Quality Management

Total Quality Management

Quality Management

Changing Perceptions…

Yesterday… It is often uneconomical to make quality improvements since it brings down productivity, increases cost and investment. Today… Productivity goes up and cost comes down as quality goes up. This fact is Known, but only to a selected few.

Quality Gurus

• • • • • • Willam Edwards Deming Joseph M Juran Philip B Crosby Karou Ishikawa Shigeo Shingo Genichi Taguchi

Deming’s contributions

• • • • New perceptions to quality management Plan – Do – Check – Act (PDCA) Cycle 14 point agenda for quality improvement Considered father of Japanese Quality Management Systems

– Highest Award in Japan named after him

Juran’s Quality Trilogy

• Quality planning: the process of preparing to meet quality goals • Quality control: the process of making quality goals during operations • Quality improvement: the process of breaking through to unprecedented levels of performance

Absolutes of Quality

• I Absolute: Definition of quality is conformance to standards • II Absolute: The system of Quality is prevention • III Absolute: The performance standard is zero defects • IV Absolute: Measurement of Quality is the price of non-conformance • V Absolute: There is no such thing as Quality Problem

Philip Crosby

Other quality gurus

• Karou Ishikawa

– Cause & Effect (Fishbone) Diagram – Cause & Effect Diagram with Action Card (CEDAC)

• Shigeo Shingo

– Poka Yoke

• Genichi Taguchi

– Loss function – Design of experiments

Alternative definitions of Quality

Total Quality Management

Elements

Role of Top Management

Quality System

Employee Involvement Training & Team Work Tools & Techniques

Quality Management Tools

A classification

Quality Control Tools (a) (b) (c) (d) (e) (f) (g) Control Charts Histograms Check Sheets Pareto Diagrams Scatter Diagrams Graphs Cause and Effect (Fish bone) Diagram (h) CEDAC Purpose f or which the tool is used Highlighting problems...