Communications with Businesses

Effective Business Communication through Technological Innovation

Matt Pregi

Business and Professional Writing 30063-012

Kent State University

2013 December 1

Sarah MacDonald

Table of Contents

Executive Summary . . . . . . . . I

Business Communication before the advancement of technology . . 1

Internet . . . . . . . . 1

Electronic Mail . . . . . . . 2

Mobile Cell Phones . . . . . . . 2

Social Networking . . . . . . . . 2-3

Facebook . . . . . . . . 3

Twitter . . . . . . . . . 4

Dewmocracy . . . . . . . . 4

Development of the Mobile Phone . . . . . . 5

Mobile Banking . . . . . . . 6

Dining Applications . . . . . . . 7

Conclusion . . . . . . . . . 7

References . . . . . . . . . 8

Executive Summary

According to Merriam-Webster, communication the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else. Effective communication is vital for a business to succeed. Messages need to be appropriate and delivered accurately to the right audience to achieve your goals.

The way businesses communicated among one another has changed drastically since the 1990s. Back then; they did not have smart phones, applications, and social networking. All they had was face-to-face communication, telecommunication, faxes, mail, and small Internet usage.

With all the Internet and phone advances in the past decade, it has allowed businesses to be creative and find a way to deliver a specific message to their consumers in just minutes. The goal for companies is to be able to deliver a precise message at the consumer’s convenience. With all the advancements out there today, it is safe to say that technology expansion helps businesses communicate in a more successful, fast manner.

No one ever thought we would be where we are at today twenty years ago. With...