Assignment 1.1

Assignment 1.1

William Allen

BCOM/275

February, 15 2014

One misunderstanding I had at work was that me and Indra, a coworker, both had a sandwich in the refrigerator in the break room.  I had lunch with Eunos in the break room, and he saw that I had my sandwich.  Something happened to Indra’s sandwich from the refrigerator, before she went to lunch, and she asked if anyone had eaten it, Eunos noted that I had a sandwich for lunch. 

Who was the sender? Me

Who was the receiver? Eunos

What was the message? That I had my sandwich at lunch that got mistaken for Indra’s sandwich.

What channel was used?  Face to face

What was the misunderstanding that occurred? That I had eaten Indra’s sandwich at lunch instead of my own.

How could the misunderstanding have been avoided? I could have communicated better with Eunos that it was my sandwich that I was eating instead of Indra’s.

I had an instance at work with some nonverbal communication with a customer.  One day a customer came in and was speaking with me about a problem they had with their bank account.  They asked me a series of questions, and during our conversation, I let some of my frustration show through nonverbal communication.  I rolled my eyes at the customer without even noticing I did so.  There are many ways that you can communicate with people and I think that we over look the nonverbal aspect of miscommunication.  

Who was the sender? Me

Who was the receiver? Customer

What was the message?  That I was frustrated with the customer and rolled my eyes.

What channel was used? Face to face

What was the misunderstanding? I rolled my eyes to the customer without even knowing I did so.

How could the misunderstanding have been avoided?  I should have kept calm and listened to what the customer had to say instead of being impatient and sending negative nonverbal messages to the customer.