Manage Poeople Performance

Australian College of Kuwait |

Assessment 2 |

Manage People Performance |

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Ms. Fay Al Therban |

Name: Mansoor Behbehani

ID: 0905661

1/8/2012

Table of Contents

Business Overview 3

Mission Statement 3

History 3

International Distribution 3

Products 4

Competitors 4

Advertisements 4

Performance Management 5

The Four Major Steps for PMS System 6

A. Goal setting 6

1. Create clear and understanding job descriptions 6

2. Recruitment and selection processes must be completed 7

3. Negotiated performance standards 7

4. Work performance plans are formed individually 8

B. Feedback 8

5. Performance is followed with formal and informal assessments are made. 8

C. Coaching/counseling, discipline and termination 9

6. Action is taken by management where necessary 9

D. Performance appraisal 9

7. End of year performance review are conducted 9

8. New Performance Plan is developed 9

Job Description 10

Individual Work Plan 13

Performance Evaluation 14

Instruction to evaluator 14

Part 1: Performance 15

Part 2: Employee Development 20

Action to be taken by management 22

Feedback 22

Types of feedback 23

Positive feedback 23

Constructive feedback 23

Negative feedback 23

Destructive feedback 23

How will feedback be given 24

Employee Reward 24

Increase salary 24

Promotion 24

Gifts of monetary value 24

Team rewards 24

Steps required for bad performance 25

Conduct an informal feedback session 25

Conduct a formal feedback session 25

Provide accurate documentation 25

References 26

Business Overview

Mission Statement

Armani Exchange’s mission statement is simple “To Bring Life into Fashion”. Basically what it means is to fill people’s life with fashion, giving fashionable clothing products with an average price.

History

Armani Exchange (also known as A|X) was founded in 1991 in the United States. Giorgio Armani (The main international Armani Co.) created...