Qso-300 Intro

Professor

3/9/2014

QSO-300-Operations Management

1-2 Homework

Complete discussion questions 7, 8, 9, and 12 and problems 1.1 and 1.4 at the end of Chapter 1 and discussion questions 2, 4, and 14 at the end of Chapter 4.

Chapter One

7) Identify the 10 strategic operations management decisions.

1. Design of goods and services. 2. Managing quality.

3. Process and capacity design. 4. Location strategy.

5. Layout strategy. 6. Human resources and job design.

7. Supply-chain management. 8. Inventory Management.

9. Scheduling 10. Maintenance.

8. Name four areas that are significant to improving labor productivity.

1. Basic education, (math and reading). 2. Diet of the labor force.

3. Social overhead, (transportation, water, sanitation etc.).

4. Maintaining as well as increasing skills in evolving technology.

9. The U. S., and indeed much of the rest of the world, has been described as a “knowledge society.” How does this affect productivity measurement and the comparison of productivity between the U. S. and other countries?

Production becomes much more difficult to weigh when the chore is more intellectual. When referring to a, “knowledge society” it is implied that the said society is more intellectual and harder to weigh. Because many countries-including the United States are becoming more and more knowledgeable, the productivity rate is again more difficult to weigh. Areas like pharmaceuticals are hard to gauge for productivity because it may take several years to develop one product and it is hard to keep track of the man hours associated with the product over time.

12. What are the five reasons productivity is difficult to improve in the service sector?

1. Services are labor intensive 2. Individually processed 3. Intellectual task-

professionally performed

4. Difficulty to automate and recognize. 5. Difficulty of evaluating for quality

1.1 Chuck Sox makes...