Dianna's Disappointed

What are the main issues in the case?

The main issue in the case is Diana’s abilities are not good enough and can’t support her to be a district manager. She is not ready for it, lack of self-awareness and other awareness are typical aspects of lack of individual ability. In the other hand, she also can’t recover quickly from her emotional experience and do some right choice for those experience.

Why did this problems/issues occur?

This article represent a story related to Diana, a restaurant manager, who had been working for the restaurant for 12 years, from a waitress to general manager, was hindered her promotion due to her poor emotional intelligence with here subordinate. Emotional intelligence is a part of abilities and related to the understanding and use of emotions that affect social functioning. Self-awareness, other awareness, emotion regulation and use of emotions are some parts of emotional regulation. Emotion ability is very important for people. If one can easily understand others’ emotions and control self-emotion, it will helps him/her to get alone well very with his/her boss or subordinates. Diana applied for the position of district manager, and thinking that was a good time to get promoted. But things are unpredictable，the result disappointed her, her boss told her that she could not be promoted as the district manager position was given to her colleague, whom Diana had trained herself and had only been working with the company for 3 years. Diana was so disappointed and cry bitterly, a 3-year hireling worker had been granted the position of district manager before her, a 12-year worker, she felt so suffer from injustice.