Submitted by: Submitted by crittendenq
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Category: Business and Industry
Date Submitted: 04/03/2014 11:09 AM
BALANCED SCORECARD: HAMPTON ROADS TRANSIT
Balanced Scorecard: Hampton Roads Transit
crittendenq@cox.net
Keller of Devry University
BSOP 588
Dr. Kapongo
Aug 2013
Balance Scorecard: Hampton Roads Transit
Background
Hampon Roads Transit (HRT) is the public transportation provider for the region. It was formed on October 1, 1999, after a merger between Pentran and TRT – the first voluntary merger of two transit agencies in the country. HRT serves six cities: Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach. The entire service area population is 1.3 million. HRT contracts with each city in the service area separately, and each city determines how much service is to be provided in their area.
Current services provided by HRT are
• Bus - 56 Fixed Regular Routes, 7 MAX Express Routes, 3 Seasonal VB Wave Routes and 7 Commuter Work Trips.
• The Tide – Virginia’s first light rail system
• Elizabeth River Ferry – Serving Downtown Norfolk and Olde Towne Portsmouth
• TRAFFIX – Providing transportation alternatives
• Paratransit – Service Available for Persons with Disabilities
HRT currently is home to 1,087 employees. The Hampton Roads Transit Vision & Mission statements are as follow:
Our vision
We envision HRT among the preeminent transportation organizations in the nation. We see regional mobility as the cornerstone of economic development and quality of life in Hampton Roads.
Our mission
Our mission is to serve the community through high quality, safe, efficient and sustainable regional transportation services.
(HRT http://www.gohrt.com/about/)
Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against...