Health Care

Communication Process Model

Your Name

BCOM/275

Date

Instructor’s Name

Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks in the chart below.

Misunderstanding #1

Who was the sender? My manager

Who was the receiver? Myself

What was the message? My manager was trying to communicate driving directions to me of a house I was suppose to install new gutters on.

What channel was used to send the message? Face to face verbal

What was the misunderstanding that occurred? His directions weren’t really that clear and I ended up putting gutters on the wrong house.

How could the misunderstanding have been avoided? This could have been avoided if I would have asked for clarification in my feedback towards him.

Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions:

What did you learn about the communication process from this activity? I learned that in order for the communication to be successful, both the sender and receiver need to work together in order for it to be successful.

What seemed to be the main causes of the misunderstandings? I believe that the main cause for this misunderstanding was that I did not ask for clarification of my manager’s directions. As the receiver, I should have conveyed better feedback.

Misunderstanding #2

Who was the sender? My credit card company

Who was the receiver? Myself

What was the message? I was sent a confirmation number that confirmed I made a payment online

What channel was used to send the message? Email

What was the misunderstanding that occurred? Even though I received a confirmation email, they had no records that I made a payment

How could the misunderstanding have been avoided? I never printed out the confirmation page as they requested me to do. If I would have printed out the confirmation...