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MBA 631-01 MANAGEMENT OF INFORMATION TECHNOLOGY SERVICES FALL 2001 MEMORANDUM OF UNDERSTANDING PLACE Class sessions will be held in 204 Joseph M. Bryan School of Business and Economics. TIME 6:30 p.m. to 9:20 p.m. on Wednesdays. FACULTY MEMBER Vidyaranya B. Gargeya Department of Information Systems and Operations Management 437, Joseph M. Bryan School of Business and Economics Phone Numbers: (336) 334-4990 (Work) (336) 334-4083 (Fax) APPOINTMENT TIME 3:00 p.m. to 5:00 p.m. on Wednesdays only. You are encouraged to stop in during office hours to talk about any problems or suggestions you may have concerning the course, careers, benefits of advanced courses in operations management, or things in general. If you want to talk to the professor and find the appointment hours to be inconvenient, feel free to schedule any other appointment time. DESCRIPTION OF THE COURSE Management challenges and methods for insuring quality and providing information technology services including training, system maintenance, user support, system evolution, and communications. Throughout the course IT refers to information technology. PRE-REQUISITE COURSES Admission to the MSITM program, ISM 611, ISM 612, or permission of the MSITM. READING MATERIALS Holtsnider, B. and Jaffe, B. D. (2001). IT Manager's Handbook: Getting Your New Job Done. San Francisco, CA: Morgan Kaufman Publishers. This book will be referred to as H&J throughout this Memorandum of Understanding. Walker, G. (2001). IT Problem Management. Upper Saddle River, NJ: Prentice Hall PTR. This book will be referred to as W throughout this Memorandum of Understanding. A packet containing 5 cases. The text books are available for purchase at the UNCG Bookstore (located at the Elliott University Center). The cases packet will be procured by the UNCG Bookstore by September 15th, 2001. Students should have the text available for each class session and the cases for the appropriate class session. E-Mail: vbgargey@uncg.edu

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