Principles of Operation Management

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SECTION A

Answer ALL questions. Each question carries 1 mark.

1) Operations management is applicable

A. mostly to the service sector

B. to services exclusively

C. mostly to the manufacturing sector

D. to manufacturing and service sectors

2) The marketing function's main concern is with

A. producing goods or providing services

B. procuring materials, supplies, and equipment

C. generating the demand for the organization's products or services

D. securing monetary resources

3) Which of the following is not a typical service attribute?

A. intangible product

B. easy to store

C. customer interaction is high

D. simultaneous production and consumption

4) Typical differences between goods and services do not include

A. cost per unit

B. ability to inventory items

C. timing of production and consumption

D. knowledge content

5) The operation strategy is one functional strategy of a business. The other two functional strategies are _____________ .

A. business strategy and marketing strategy

B. business strategy and finance strategy

C. marketing strategy and finance strategy

D. mission and competitive priority strategy

6) ___________ refers to activities of obtaining, distribution, and transportation of materials and products to the proper place and in proper quantities.

A. Supply chain

B. Logistics

C. Transportation cross docking

D. Warehouse

7) Between a company and its supplier in a supply chain, ___________ is usually used for data exchange and communication.

A. intranet

B. extranet

C. Internet

D. All above

8) Inventory is necessary for a business because

A. it plays a role of a buffer to provide better customer service.

B. it is a smart way to spend money.

C. it is like saving money in the bank.

D. Utilize the resource...