Performance Management

Job Performance

Performance Management

Abstract

In this paper, I will be creating a job description for a retail sales associate and an organizational behavior modification (OBM) plan to define a set of key behaviors that are necessary for job performance. I will determine ways that an HR manager would measure whether prospective employees exhibit the key job performance behaviors. I will be proposing methods that an HR manager can use to inform employees of the new performance standards. As the HR manager, I will create a plan with methods of providing feedback to employees. This will include the frequency with which the feedback would be provided. I will propose actions that company leaders should take to reinforce positive employee behaviors. As the HR manager, I will determine benefits the organization would gain if it adopts a management by objects (MBO) approach in which the employees’ goals are aligned with the organization’s goals. Lastly, I will provide reasons why it is important to align pay with performance.

Job Description

As an HR manager of a retail store, that sells clothing, shoes, handbags, linens, etc. I am responsible for creating a job description for a sales associate position. Below is a sales associate job description for a retail store.

Job Title: Sales Associate

Department: Juniors/Misses

Reports to: Department Manager

Job Description

Sales Associates work as members of the store team to lead a positive customer and brand experience. Sales Associates follow our legacy of doing what they love- serving our customers and the communities in which they work and live. Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work...