Strategic Knowledge Management

Topic X Strategic

5

Knowledge Management

LEARNING OUTCOMES

By the end of this topic, you should be able to: 1. 2. 3. 4. 5. Discuss the five phases of knowledge development; Describe the infrastructure; important types of knowledge management

Discuss organisational knowledge transfer methods; Identify the 5Ps of knowledge management; and Discuss the important issues when integrating strategic knowledge management into practice.

X INTRODUCTION

What business strategy is all about; what distinguishes it from all other kinds of business planning – is, in a word, competitive advantage. Without competitors there would be no need for strategy, for the sole purpose of strategic planning is to enable the company to gain, as effectively as possible, a sustainable edge over its competitors.

– Keniche Ohnae

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X TOPIC 5

STRATEGIC KNOWLEDGE MANAGEMENT

A military operation involves deception. Even though you are competent, appear to be incompetent. Though effective, appear to be ineffective.

– Sun-Tzu, The Art of War

Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win.

– Sun-Tzu, The Art of War The above quotes argue the need for having a strategy in performing any organisationÊs mission. The same is true for managing knowledge as any successful implementation of knowledge management initiatives requires proper strategic to achieve the intended goals. In Topic 4, you have studied the organisational impact of knowledge management on people, processes, products and organisational performance. The topic also has discussed about knowledge workers and their core competencies, and the role of knowledge team in managing organisational knowledge. Then, the role of CKO as the person responsible for the overall management of knowledge in organisation is presented. This topic discusses the key techniques to building organisational knowledge processes and the important principles that enable the...