Hrm 360

HRM 360 Study Guide for Exam 2 (50 MC worth 2 points each) Dr. Scherwin

*This guide is intended for individual or small group use

Chapter 11 (Communication): 9 Questions

• Understand the stages of the communication process (e.g., the definitions, the players, the channels)

• Be familiar with the sources of noise (otherwise referred to as communication barriers; focus on those emphasized in lecture: gender styles, communication apprehension, semantic errors, status, mixed messages etc.)

• Be familiar with the channels of communication (e.g., face-to-face, formal, etc.) and which are considered "rich" and why

• Be familiar with feedback and guidelines for constructive feedback

• Understand the difference between effective and efficient communication

• Be familiar with non-verbal communication (kinetics, proxemics etc.)

• Be familiar with active listening skills (what they are), guidelines for, and signs of active listening

• Understand special issues in communication (e.g., information technology, workplace privacy, social context)

• Be familiar with Case-14 (The Poorly Informed Walrus) and what it represents

Chapter 5 (Motivation Theories)

• Be familiar with the definition of motivation including what is meant by the direction, level, and persistence of effort

• Understand content and process theories of motivation and the difference between the two

• Know Maslow's Hierarchy of Needs, how is it supposed to work, and what research tells us about it

• Know Alderfer's ERG theory, how is it supposed to work, and what research tells us

• Know McClelland's Acquired Needs Theory, how the needs are determined, what research tells us, and how it is measured

• Understand Herzberg's 2-factor theory, the difference between motivator and hygiene factors, their relation to job satisfaction and what research tells us

• Know what Adam's Equity Theory is, how people restore equity, and how managers can manage equity dynamics (and what...