Study Notes

Conflict resolusion:

http://www.slideshare.net/ccmounteer/causes-of-conflict-general

* 1. Causes of Conflict

* 2. Definition of ConflictConflict: a strong disagreement or collision of values, interests or intentions among individuals, groups, organizations, communities, and nations.

* 3. Conflict definitionConflict occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.

* 4. Causes of Conflict1. Data – Incomplete or inaccurate data (information) can lead to conflict. Often these conflicts involve disagreements over what is best in a given situation (even if the facts are agreed upon.)

* 5. Incomplete/Inaccurate Data

* 6. Causes of Conflict2. Relationships: may involve strong emotions or poor communication.Often these conflicts involve one party questioning the motives or good-will of the other party.

* 7. Causes of Conflict3. Values: different understandings of morality, belief systems, or what is “right or wrong” difficult to resolve as parties may be unwilling to compromise on what they believe is “true”

* 8. Differing Values

* 9. Causes of Conflict4. Structural: physical limits that prevent parties from getting what they want or need.This may be the result of systems that are unjust or prejudiced, and do not allow people to have their needs met.

* 10. Structural causes

* 11. Causes of Conflict5. Interests: different perceptions of the interests involved – conflict of interestsoften resolved through creative problem-solving and “expanding the pie” of available options

* 12. Differing Interests

* 13. Causes of Conflict6. Resources: competition over a fixed (or limited) amount of resources, or a perception of suchleads to competition for their “piece of the pie”

* 14. Resources

15. Causes of ConflictIncomplete/Inaccurate DataRelationship Issues Differing ValuesStructural...