Improving a Process

Impoving a Process

Angela Niesen

Grantham University

Improving a Process

What is Missing

A major thing that is missing from Modern Office Supply’s process is proper training. Managers who came into the company fifteen years ago had training, but no one since then seems to have gotten the proper training to evaluate their employees. Also it seems follow through is missing. The first bullet, in the scenario, explains that sixty percent of employees were evaluated and are current, but the rest have not been kept up with. I believe that the proper training will help managers be more confident in evaluations, thus creating more follow through. Also it will help managers create more detailed evaluations, because they do not seem to know what to write in the comments as of this moment. All of this will help the employees know what they are doing well, and what they need to improve on. The example the book gives is Rosa; she thinks her manager hates her, but her evaluation shows no comments. This may seem like they hate her, because they show no enthusiasm to tell her what she need to do to receive a higher evaluation. In reality, this manager just may not have been trained in evaluations, and doesn’t know what they need to write.

Ineffective Programs leave employers Vulnerable

When evaluating an employee it is important for the manager, who is doing the evaluating, to fully understand what they are doing. First the organization must be upfront with the employees to what is expected. If this is not established in the beginning, an evaluation will never be successful. If an employee is told that they must put in one hundred and ten percent, and they think they are, but the employer thinks they aren’t, there will be problems at evaluation periods. First, who establishes what the one hundred and ten percent is, and what does that include? This can cause the employee to fight for their rights during a bad evaluation. Another factor that can cause...