Psychology Traning

PART 1: Recruitment, selection, training and evaluating employees

Section A

I have been hired by Laurentian Bank of Canada, as a consultant to assist in hiring employees for the Commercial Banking Branch located in Montreal, Quebec. Laurentian Bank is a Quebec regional bank that has been in operation since 1846 and their head office is located in downtown Montreal. The bank offers retail and commercial financial services. I will be consulting for the hiring of employees working at a new commercial branch located next to Concordia University, in Montreal. These employees will be working as Commercial Account Managers in the banking industry. The Laurentian Bank Commercial Banking sector offers different types of loans for small business owners such as Credit Lines, Term Loans and Business VISAs. The Bank makes a profit by collecting the interest they have charged on each of their loans. The Bank is looking to hire 3 employees who have had previous experience working in the banking industry as well as an educational background in Finance or Accounting, preferably at a University level (i.e. Bachelor’s Degree). The newly hired employees will be responsible for managing a portfolio of existing business clients. They will also be required to bring in new clients to the Bank.

Section B

I will conduct the following job analysis to obtain information on the skills, knowledge and abilities required for the job:

* Identify and isolate the component tasks involved

* Examine how the tasks are performed

* Identify the main areas of responsibility

* Identify the working conditions

I will use the 3 following methods to gather data from existing employees or sources to conduct my job analysis:

1. Interviewing existing Account Managers: I would meet with a few current employees working in Commercial Banking and ask them specific questions about their job.

2. Perform an online search: I would search online on Commercial Account Managers in order to...