Hotel Magement

Hotel management structure

The size and magnitude of a hotel management structure varies significantly depending on the size and along with features and function of the hotel. A small hotel normally consists of a small core management team consisting of the General Manager and a few key department managers who directly handle day-to-day operations. On the contrary, a large full service hotel often operates more like a large corporation with an executive board headed by the General Manager and consisting of key directors serving as heads of individual hotel departments. Each department normally consists of subordinate line-level managers and supervisors who handle day-to-day operations.

Management

Hotel management is a globally accepted professional career field and academic field of study. Degree programs such as hospitality management studies, a business degree, and/or certification programs formally prepare hotel managers for industry practice.

Most hotel establishments consist of a General Manager who serves as the head executive (often referred to as the "Hotel Manager"), department heads who oversee various departments within a hotel, middle managers, administrative staff, and line-level supervisors. The organizational chart and volume of job positions and hierarchy varies by hotel size, function, and is often determined by hotel ownership and managing companies.

Large/Full service hotel

A typical organizational chart for a large resort hotel operation may often resemble the following:

- General Manager reports to Regional Vice President and/or Ownership/Investors

• General Manager

o

▪ Assistant General Manager or Director of Operations

▪ Director of Front Office

▪ Rooms Coordinator

o Night Manager

▪ Head Night Auditor

o PBX Supervisor

o Guest Services Manager

▪ Chief Concierge

▪ Bell...