Exam Notes

1. Developing & Delivering on the I.T. Value Proposition

I.T. Value – function of people, process and technology. It is also a function of organizational value. It is the worth or desirability of a thing. It is also a subjective assessment. It is based on how a business chooses to view it. Also tied to the business model and is defined by KPIs or ROIs. Decisions regarding I.T. value may be made to optimize value to the firm even if they cause difficulty for a business unit or individual. I.T. value needs to be leveraged for the benefit of the firm. I.T. value cannot be view in isolation. The entire I.T. process must be managed from conception to cash.

When is I.T. value realized? I.T. value has temporal dimension. Initially, companies spend a considerable amount to deploy new technology w/ no benefit. Value is achieve by solving initial inefficiencies. As use increases, complexity and cost grows. Finally business is made simpler & efficiencies are achieved. Realizing I.T. value can be a long term process. To deliver value – technology must be used extensively. Measurement is a key compnonent

Best practice in understanding I.T. value – link I.T. value directly to the business model. Recognize that value is subjective & manage perceptions accordingly. Aim for a value “win-win” across processes, work units & individuals. Seek business commitment to all I.T. projects. Manage value over time.

Best practice in realizing value - Plan a value-realization phase for all I.T. projects. Measure outcomes against expected results. Look for & eliminate root causes of problems. Assess value realization at all levels in the organization. Have provision for acting on new opportunities to leverage value.

5 Principles in delivering value - Have a clearly defined portfolio value management process. Aim for chunks of value. Adopt a holistic orientation for technology. Aim for join ownership of technology initiatives. Experiment more often.

Have a clearly...