Human Resource Management - Essay

SUMMER

26

3 April 2014

INTERNATIONAL PERFORMANCE MANAGEMENT

How to describe “Good practice” in Performance Management ?

Prepared by

Nguyen Tu Khuong Duy - 000812120

Prepared for

Mr. Le Hoai An

Class

BM097

TABLE OF CONTENTS

1. Introduction……………………………………………………………………………………..1 2. Theoretical framework………………………………………………………………………....1 2.1. Def of Performance Management (PM)………………………………………………….....1 2.2. Def of Performance Appraisal (PA)………………………………………………………...2 2.3. Differences………………………………………………………………………………….3 3. “Good practice” in performance management………………………………………….........3 3.1. Performance Management Process………………………………………………………….4 3.2. Strategic Planning…………………………………………………………………………...5 3.3. Measurement Approach……………………………………………………………………..5 3.4. Performance Management Skill…………………………………………………….……….5 4. Case Study………………………………………………………………………………………..6 4.1. Process of Front Range Medical Associates (FRMA)……………………………………….6 4.2. Strategic planning from McDonald’s Plan To Win.………………………………………....7 4.3. Measurement approach of McDonald’s Reward Program…………………………………...7 4.4. Management skill from Henry’s Commercial Sales and Leasing……………………………8 5. Conclusion………………………………………………………………………………………...9 References………………………………………………………………………………………..10 Appendix: Case Study…………………………………………………………………………...12

1.

Introduction.

Performance management is becoming more important for today's organizations to control their business performance. According to Bhattacharyya (2013), if a performance management system of an organization is effectively applied, it will become a useful tool that can help to improve their business performance and help them quickly achieve their business goals. However, the establishment of an effectively performance management system between managers and employees is not easy. If the performance management system in wrong direction, it can lead to serious implications to the relationship between managers and employees, causing...