Realignment of Human Resources

The Realignment of Human Resources Management Activities at Verizon Wireless

Quintina Y. Hunter-Griffin

BUS 692: Strategies in Human Resource Management

Dr. Mauvalyn Bowen

June 23, 2014

In the year 2000, Bell Atlantic and GTE Wireless completed a merger to form the largest wireless telecommunications carrier in the United States, while providing the nation’s first ever, large area 4G LTE communications network. To remain competitive in the telecommunications industry, Verizon requested a review of its human resources policies and practices to better align them with business strategy. This paper will examine the business practices of Verizon, and identify the areas where better alignment would benefit the industry moving forward. This realignment of human resources management (HRM) “tools” will help to move Verizon into the future maintaining their position as the most innovative telecommunications organization in the industry.

History, Strategy and Market Position

As one of the most innovative companies in the modern era, Verizon has distinguished itself from other telecommunications carriers by continuously providing creative communications solutions for individual and business consumers. Its ability to create products that consumers and businesses utilize to perform day-to-day activities has led it to the pinnacle of the telecommunications industry. To keep up with the pace of cutting edge technological development, Verizon uses a business strategy designed to anticipate the needs of its customers, and to develop products they will need before they are needed. Since 2000, Verizon has designed, built and operated the networks, information systems, and mobile technologies that help businesses and governments around the globe securely expand reach, increase agility, and maintain longevity (Enterprise Solutions, 2014). These solutions are inspired by the challenge to shape tomorrow’s ideas today, empowering individuals and businesses to change the world....