Acc 557

LETESHIA HOLT

LeteshiaHolt@yahoo.com Winston-Salem, NC 27107

336-479-3247

OBJECTIVE

To obtain a challenging position that will enable me to utilize and enhance my professional and educational experience.

PROFESSIONAL SKILLS

• Oracle and SAP Experience

• Training and Development Skills

• Goal Setter and Achiever

• Excellent communication skills

• MS Word, Excel, and Power Point

PROFESSIONAL PROFILE

International Business Machines (IBM) Winston-Salem, NC

Logistics- Dispute Analyst November 2013-present

• Review customer documents to determine validity of deductions

• Research, reconcile, and recover chargebacks for invalid deductions

• Ensure customers adhere to pricing and promotions agreed upon at time of contract

• Develop process improvements to streamline best practices

• Utilize SAP to perform daily Customer Financial Services fundamentals

• Ensure metrics are met for monthly period close

• Research quantity shortages and work with carriers to secure proper return documentation

• Utilize AR experience to collect on Chargebacks sent to customers for shortages and/or quantity discrepancies

• Effectively manage and prioritize daily logistics tasks

• Efficiently communicate with Sales and Leadership to determine root cause and resolution

• Influence customer behavior to change trends and patterns relating to various deduction types

• Train new hires on daily logistics fundamentals

PepsiCo Beverages Company Winston-Salem, NC

Logistics- Dispute Analyst February 2013-November 2013

• Reviewed customer documents to determine validity of deductions

• Researched, reconciled, and recovered chargebacks for invalid deductions

• Ensured customers adhered...