Submitted by: Submitted by Leteshia
Views: 150
Words: 609
Pages: 3
Category: Business and Industry
Date Submitted: 07/08/2014 03:13 PM
LETESHIA HOLT
LeteshiaHolt@yahoo.com Winston-Salem, NC 27107
336-479-3247
OBJECTIVE
To obtain a challenging position that will enable me to utilize and enhance my professional and educational experience.
PROFESSIONAL SKILLS
• Oracle and SAP Experience
• Training and Development Skills
• Goal Setter and Achiever
• Excellent communication skills
• MS Word, Excel, and Power Point
PROFESSIONAL PROFILE
International Business Machines (IBM) Winston-Salem, NC
Logistics- Dispute Analyst November 2013-present
• Review customer documents to determine validity of deductions
• Research, reconcile, and recover chargebacks for invalid deductions
• Ensure customers adhere to pricing and promotions agreed upon at time of contract
• Develop process improvements to streamline best practices
• Utilize SAP to perform daily Customer Financial Services fundamentals
• Ensure metrics are met for monthly period close
• Research quantity shortages and work with carriers to secure proper return documentation
• Utilize AR experience to collect on Chargebacks sent to customers for shortages and/or quantity discrepancies
• Effectively manage and prioritize daily logistics tasks
• Efficiently communicate with Sales and Leadership to determine root cause and resolution
• Influence customer behavior to change trends and patterns relating to various deduction types
• Train new hires on daily logistics fundamentals
PepsiCo Beverages Company Winston-Salem, NC
Logistics- Dispute Analyst February 2013-November 2013
• Reviewed customer documents to determine validity of deductions
• Researched, reconciled, and recovered chargebacks for invalid deductions
• Ensured customers adhered...