Iso 9000

Implementing ISO 9000 in the Service Industry

ISO 9000 has very specific standards, which are “a control system in use, and the system clearly defines an expected level of quality, the system is fully operational and is backed up with detailed documentation of quality control procedures, and the intended level of quality is being achieved on a sustained, consistent basis” (Brewer, 78). Companies must meet these standards to become ISO 9000 certified. ISO 9000 is mainly seen in the manufacturing industry, but I believe the standards can be used in the service industry.

First, all services industries have some type of standard daily operations, such as filling out reports. Detailed documentation can be created for even the most mundane task. This will ensure that all employees complete every step of the task without taking short cuts which could diminish the quality of work. This documentation should be implemented with all task, including but not limited to phone calls, emails, and reports. Also, the documentation should be able to show anyone how to correctly complete the task at hand.

Second, by implementing ISO 9000, the service industry will see an improved in efficiency and effectiveness. This is directly correlated with detailed documentation on all tasks. Employers will be able to better plan an approach to all events or disasters within the industry. As an example, timeshare management companies would be all to design a plan for acquiring new properties. Each employee would know their role in the transition and any deadlines. This would eliminate task not being completed or employees not knowing the correct information to help the transition to go as smoothly as possible. Planning greatly increases efficiency and effectiveness.

Third, implementing ISO 9000 throughout the service industry will promote customer focus, improved leadership, continual improvement, and better decision making. PJR.com states “by understanding and responding to the needs of...