Ohannes Van Den Bosch Sends an Email (Lmdd 2)

Case name: JOHANNES VAN DEN BOSCH SENDS AN EMAIL (LMDD 2)

Goal of analysis: GET THE REQUESTED INFORMATION TO THE CLIENT IN A TIMELY MANNER; PREVENT LOSING THE CLIENT

A. Case introduction (describe relevant case background and scope of analysis):

The van ben Bosch case illustrates issues in different cultural values and responsiveness and cross culture communication in particularly the style and medium. In the case, Johannes van den Bosch, the Rotterdam office representative of Big Four Firm, is having difficulty communicating and getting the expected actions and results from his Mexican partner, Pablo Menendez. As the result of this Van den Bosch has been receiving a lot of pressure and verbal abuse from his angry British client, Malcolm Smythe-Jones. In the hope of solving the problem and to please his client, van den Bosch composes an email for Menendez expressing the situation that they are in. The email was originally written in a strong worded fashion but then van den Bosch decided to edit it to “stick to the fact” while still communicating the appropriate level of urgency.

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B. List critical management issues that need to be solved in order to achieve the specified goal:

1. Lack of communication or inappropriate way of communication

2. Establish positive relationships

3. Different attitudes toward planning

4. Clarify tasks

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C. List the most critical issue (which needs to be solved as priority) and justify why it has priority:

The most critical issue is the lack of communication or inadequate way of communication. This is according to the Mexican perspective, and that is why Pablo may feel irritated.

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D. Key players (list individuals, groups or organizations who are involved in the most critical issue discussed in C):

Van Den Bosch

Pablo Menendez

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E. List appropriate cultural dimensions (they can be from different...