Marketing

The St. John Fisher College School of Business

MGMT 409 – Operations Management

Instructor: Patrick Penfield Classroom: Salern 103

Class Days/Dates: Wednesdays – 9/3 – 12/10 Class Times: 6:15 – 9:20

Office: Adjunct’s Office Office Hours: By Appointment

Phone: 315-443-3428 Email: PPenfield@sjfc.edu

Course Objectives

• Achieve a fundamental understanding of supply chain practices.

• Understand how the supply chain is integrated within other supply chain components and with other areas of management such as Marketing and Finance.

• Be able to understand the impact a decision in one supply chain area has on other supply chain components.

• Learn to think multi-dimensionally & creatively.

• Improve your problem solving and analytical skills through case analysis and classroom exercises.

Course Description

This course involves the study of the operational and managerial issues encountered in the production of goods and services. Topics include productivity and competitiveness, total quality, product and process (technology) development, capacity planning and facility location, production planning, inventory control, and project and service scheduling. Students will be introduced to the use of quantitative and qualitative techniques as decision-making and problem-solving tools for operations managers.

Undergraduate Course Prerequisite: ECON-106C D- AND ECON-221 D- AND (MSTI-130C D-

OR MSTA-130C D- OR (MATH-111C D- AND MATH-112C D)

Learning Objectives w/ Description

Upon completion of the degree, students will:

• Build on a broad-based foundation of knowledge in the Liberal Arts to prepare for lifelong learning in an ever-changing work environment.

• Utilize the discipline-specific knowledge necessary for successful careers in business.

• Demonstrate the communication skills...