Submitted by: Submitted by lexis
Views: 122
Words: 1196
Pages: 5
Category: Business and Industry
Date Submitted: 09/20/2014 01:21 PM
Bank agency 2014
You may donate or recycle electronic equipment containing client information.
TRUE
FALSE
A fraud scheme known as phishing is:
Where thieves go through discarded garbage to find client information
Where unauthorized individuals attempt to obtain personal information through text messages, e-mails, and phone calls
Where thieves enter your office and pretend to be service providers
None of the above
Offices may use old signage and marketing materials for bank products if they are still in good condition.
TRUE
FALSE
If tax software indicates that you need to convert to a paper-based document execution method, (Flip to Paper) you should:
Ignore the message and continue the return via e-Signature
Continue through the software and not complete the written documents
Go and retrieve the PHYSICAL SIGNATURE DOCUMENTS pre-printed ALL CLIENTS and RAC booklets
None of the above
Social Engineering is when a person with malicious intent attempts to convince a person to break normal security procedures.
TRUE
FALSE
Every tax client must receive an H&R Block Privacy Notice when they arrive in the office.
TRUE
FALSE
Checks will be printed from centralized facilities for TS14.
TRUE
FALSE
Do not make copies of a client’s driver’s license or social security card for purposes of identification.
TRUE
FALSE
If you suspect suspicious activity, notify your Client Service Leader, Franchisee, or District Manager, who will contact the Incident Management Hotline: 1-866-886-4472.
TRUE
FALSE
Associates may use their personal e-mail accounts to conduct H&R Block business.
TRUE
FALSE
Associates are permitted to develop their own marketing materials pertaining to bank products.
TRUE
FALSE
When a “flip to paper” return is completed, you should maintain the signed pages marked “HRB Copy” in your office files per the document retention policy.
TRUE...