Krajewski Tif Supplement E

Chapter

5 |

Process Analysis | |

TRUE/FALSE

1. Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned.

• Answer: True

• Reference: A Systematic Approach

• Difficulty: Easy

• Keywords: process, analysis

2. The four core processes that merit thorough analysis are supplier relationship, new service/product development, order fulfillment, and service/product recovery.

• Answer: False

• Reference: A Systematic Approach

• Difficulty: Moderate

• Keywords: core, process, analysis

3. An employee suggestion system can be an effective method for identifying processes that need improvement.

• Answer: True

• Reference: A Systematic Approach

• Difficulty: Easy

• Keywords: employee, suggestion, process

4. The boundaries of the process to be analyzed are defined as the scale.

• Answer: False

• Reference: A Systematic Approach

• Difficulty: Easy

• Keywords: boundary, scope, process

5. Performance measures that are established for a process are known as metrics.

• Answer: True

• Reference: A Systematic Approach

• Difficulty: Easy

• Keywords: metrics, measure

6. Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.

• Answer: False

• Reference: A Systematic Approach

• Difficulty: Easy

• Keywords: silo, team, process

7. Once a process is identified, defined, evaluated, and redesigned, the benefits of the process analysis cycle are realized.

• Answer: False

• Reference: A Systematic Approach

• Difficulty: moderate

• Keywords: process, cycle

8. Flow charts are effective for documenting and evaluating processes.

• Answer: True

• Reference: Documenting the Process

• Difficulty: Easy

• Keywords: flow,...