Nationwide

(Case Studies)

Microsoft SQL Server-based business intelligence solution gives nationwide express competitive edge in logistics business

“The Microsoft SQL Server database has proven to be very stable and reliable. It can easily handle the huge amounts of information generated by our backend system which processes about 25,000 shipments daily.”

- Mohd Shukri A. Aziz, Senior Manager, Information & Communication Technology, Nationwide Express Courier Services Berhad

Nationwide Express Courier Services Berhad was handicapped in business decision making because of the inflexibility of its paper-based business analysis and reporting system. To remedy the situation, Nationwide Express deployed a business intelligence solution named BizPoint, which runs on Windows Server 2003 and Microsoft SQL Server 2000.

BizPoint enables Nationwide Express to establish an information backbone and central repository for its analytical, reporting, and broadcasting needs. BizPoint also increased its agility in decision-making, improved operational efficiencies and gives Nationwide Express a strategic edge in the highly competitive logistics industry.

Situation

Since its incorporation in 1985, Nationwide Express Courier Services Berhad has grown by leaps and bounds to become one of the leading providers of courier, freight and logistics services in Malaysia.

The company has built a strategic network of 110 branches and agents in Malaysia, Singapore and Brunei coupled with alliances with reputable international courier companies. Nationwide Express is listed on Bursa Malaysia and has about 1,400 employees.

In the intervening years, Nationwide Express has diversified its business beyond express courier services to freight forwarding, customised logistics, mail management and warehousing services. The company’s corporate vision is to become the premier total logistics business partner in Malaysia and selected market segments globally. In seeking to achieve this...