Total Quality Management

Q1 .what do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization.

Ans:

Total quality management (TQM) is the organization-wide effort to install and make permanent a climate in which it continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously-developed tools and techniques of  quality control. As a business phenomenon, TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma .

Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.

Requirements to implement TQM approach in an organization

Customer-focused:

. The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools the customer determines whether the efforts were worthwhile.

Total employee involvement:

. All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment.

Process-centered

. A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into...