Performance Management

ASSIGNMENT 3: PERFORMANCE MANAGEMENT

HRM 500 – Human Resource Management Foundations

August 24, 2014

Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

Retail sales jobs can involve a broad spectrum of duties and activities depending on the product, service and merchandise offered by the employer. The job description clearly outlines the common tasks and activities of a retail sales job and provides a description of the skills, knowledge and key competencies required in the job. (Businessballs, 2014) Provided below is a creative job description for a retail sales associate:

General Purpose

To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.

Main Job Tasks and Responsibilities

* greet customers

* recommend, select and help locate the right merchandise

* describe a product's features and benefits

* provide information about financing available

* receive and process cash, check and charge/credit payments

* provide change and receipts

* bag or package purchases

* place special orders

* arrange and display merchandise

Education and Experience

* high school diploma or equivalent preferred

* knowledge of customer service principles and processes

* experience in a retail, customer service or sales environment

Key Competencies

* good communication skills

* customer service orientation

* patience

* high energy level

* integrity

Create an organizational behavior modification (OBM) plan to define three (3) key behaviors that are required for successful job performance as a retail sales associate. Suggest the significant ways that your plan will benefit the organization.

Behavioral modification strategies within an organizational context are concerned with implementing behaviors within large...