Quality Management

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1. (TCO A) Which of the following objectives best describes the business strategy behind the development of smart grid initiatives by power companies, as discussed in the chapter case? (Points : 4)

Operational excellence

New products and services

Competitive advantage

Customer support

2. (TCO B) Which of the following describes how the Simon framework of decision making works in high-velocity decision environments? (Points : 5)

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms.

All fours steps are performed by humans with the support of high-speed, high-volume DSS and ESS.

3. (TCO C) A field identified in a table as holding the unique identifier of the table's records is called the (Points : 4)

primary key.

key field.

primary field.

unique ID.

4. (TCO D) Which of the following is not a characteristic of packet switching? (Points : 4)

Packets travel independently of each other.

Packets are routed through many different paths.

Packet switching requires point-to-point circuits.

Packets include data for checking transmission errors.

5. (TCO E) Which of the following is not one of the current software platform trends? (Points : 5)

Grid computing

Open source software

Mashups and apps

Software outsourcing

6. (TCOF) Characteristics of agile methodologies are (Points : 4)

do the entire project at one time, but consult the customer.

take things in small increments, testing each one and allowing users to try the...