Training for Excellence at Wegmans Food Markets

The case study “Training for excellence at Wegmans food markets” explains that their training and approach to on-the-job learning has been the biggest reason for the company’s success. The company believes that placing its values on superior customer service will improve their sales and profit growth. I agree that strategic training of employees increases their motivation, skill level and product knowledge that results in higher sales and profit growth.

The key players in this case study are the Human resource management and the current employees. Human resource treats its employees as strategic assets that are an effective approach to social responsibility. This strategic plan can be a focus point to make its employees feel valued which boosts their engagement with the customers and employer brand recognition. This helps the organization move towards its mission goals and can provide to be an attractive recruitment process. With an award winning training program, the manager can develop strategies for recruiting the best talent available.

An excellent training program forces the employees to think creatively and outside the box. This can help them to generate new ideas, visualize innovative possibilities and implement those ideas to be successful for increased job satisfaction. Wegmans uses classroom lectures as one of their training techniques, which has its own advantages like being inexpensive, less time consuming and effective for large groups of trainees. Employees need to feel like they are a part of something bigger than themselves. But at the same time you also don’t want these strategic plans to come off as to-do-lists to the employees. The HR department needs to create a specific framework for the plan they want to implement because without it the execution of the plan would be unsuccessful.

The other stakeholders in this case study would be the customers, the company’s competitors and future employees. A companies success depends...