John Smithers

1. Analyze the approach to change taken in this company.

First, we need a diagnosis process to help us analyze the approach then we can use a chart to make things clearly.

|Richard Patricof |

|VP |

|(external) |

|Andrew Cross |

|VP |

|(external) |

|Characterized management style |

|Extreme polarity between engineering and manufacturing operations |

|More toward style and less toward substantive results |

|It is hard to change cause of resistant from Sigtek’s culture |

|Cooperation on a company wide scale |

|(internal) |

|Experience the takeover |

|Rich managerial experience |

|Bring new blood and new management practices |

|Cross has confidence in Smithers’s work |

|As engineering services manager, Smithers’s had earned good |

|reputation in peers and subordinates. |

|(internal) |

|Drivers |

|Barriers |

| |

Drivers:

According this chart, the barriers and drivers do have crucial effect on company’s change. So we need to analyze two of them to tell us how the change had taken in this company. Start with company’s status, the Telwork had bought Sigtek. It means the Sigtek will face a great transformation. After the takeover, Sigtek becomes a subsidiary of Telwork. Then Telwork started a Six Sigma Quality program to improve product quality and enhance management practices at the same time, the goal of this program is aimed at put all of the subsidiaries together and consolidate its power. This is a wise method...