Market Analysis on Winning and Retaining Business in the African Mining Equipment Sector, 2014 Share

Most up-to-date research on "Winning and Retaining Business in the African Mining Equipment Sector, 2014" to its huge collection of research reports.

Synopsis

In July to September 2014, Timetric surveyed 108 mine managers, maintenance managers, procurement managers and other key decision-makers in over 100 operating African mines. The survey primarily assessed heavy mobile equipment, however respondents were also asked about their practices and preferences in areas such as mining software, technology, and maintenance.

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Areas of analysis include:

Customer priorities when buying mining equipment, with ratings of the importance of 16 separate factors for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.

Ratings of existing suppliers across the same factors, identifying best-performing suppliers and how well suppliers performed versus the importance of each factor.

In-depth analysis of the major suppliers, namely Caterpillar, Joy Global, Komatsu, Sandvik and Atlas Copco, including their overall performance ratings and their ratings for each of the factors relative to its importance.

Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers in Australia for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, longwall systems, engines, tyres, pumps and mining software.

Insight into the likelihood of switching supplier and key action points for suppliers for product and service improvements required.

Executive summary

Overall trends in the data revealed:

Customer priorities in supplier selection are product quality and availability of parts

Suppliers perform well, but have lower levels of satisfaction in key areas...