Human Behavior

FOUR FACTORS:

1. Motivation represents the forces within a person that affect his or her direction, intensity,and persistence of voluntary behavior.

2. Ability includes both the natural aptitudes and the learned capabilities required to successfully complete a task.

3. Role perceptions are the extent to which people understand the job duties (roles) assigned to them or expected of them.

4. Situational factors include conditions beyond the employee’s immediate control that constrain or facilitate behavior and performance.

FIVE TYPES:

1. Task performance refers to goal-directed behaviours under the individual's control that support organisational objectives. Task performance behaviours transform raw materials into goods and services, or support and maintain technical activities.

2. Organisational citizenship behaviours (OCBs) Various forms of cooperation and helpfulness to others that support the organisation's social and psychological context.

3. Counterproductive work behaviours (CWBs) Voluntary behaviours that have the potential to directly or indirectly harm the organisation.

4. Joining and Staying with the Organisation Companies survive and thrive not just by hiring people with talent or potential; they also need to ensure that these employees stay with the company. Companies with high turnover suffer because of the high cost of replacing people who leave.

5. Maintaining Work Attendance Along with attracting and retaining employees, organisations need everyone to show up for work at scheduled times. Situational factors—such as severe weather or car breakdown—explain some work absences.

PERSONALITY:

* is the relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person, along with the psychological processes behind those characteristics

BIG FIVE:

1. Conscientiousness characterizes people who are careful, dependable, and self-disciplined.

2. Agreeableness This dimension...