Etisalat

Faculty of Business MSc in Project Management

March 2009

Dissertation by: Mohammed Saeed Obaid Al Ansari - 60015

Supervised by: Prof. Ashly Pinnington

High Performance Teams in UAE: A case study in Etisalat

Table of Content

Chapter 1 - Introduction ...................................................................................... 4

1.1 1.2 1.2 1.3 1.4 1.5 OVERVIEW .................................................................................................................. 4 EMIRATES TELECOMMUNICATION CORPORATION – ETISALAT ................................................. 5 PROBLEM STATEMENT ( PURPOSE OF THE STUDY) .............................................................. 11 AIM ......................................................................................................................... 12 OBJECTIVES .............................................................................................................. 12 DISSERTATION STRUCTURE .......................................................................................... 12

Chapter 2 – Literature Review ........................................................................... 14

2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 OVERVIEW ................................................................................................................ 14 TEAM DEFINITION ....................................................................................................... 14 TEAM ADVANTAGES .................................................................................................... 17 TEAM PERFORMANCE: ................................................................................................. 18 TEAM TYPES: ............................................................................................................. 20 CHARACTERISTICS OF TEAMS ........................................................................................ 22 TEAMBUILDING MODELS...