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MEASURING TRAINING EFFECTIVENESS

A REPORT

BY

SURAJ KUMAR JAIN 13PGDM062

NEW HOLLAND FIAT INDIA PRIVATE LIMITED

A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF PGDM PROGRAM

INTERNATIONAL MANAGEMENT INSTITUTE

NEW DELHI 110016

7-JUNE-2014

ACKNOWLEDGEMENT

Every project big or small is successful largely due to the effort of a number of wonderful people who have always given their valuable advice or lent a helping hand. I sincerely appreciate the inspiration; support and guidance of all those people who have been instrumental in making this project a success.

I, Suraj Kumar Jain, the student of International Management Institute (PGDM), am extremely grateful to New Holland Fiat India (Pvt.) Ltd. for the confidence bestowed in me and entrusting my project entitled “ Measuring Training Effectiveness”.

At this juncture I feel deeply honored in expressing my sincere thanks to Mr. A Ram Kumar and Mr. Vipin Ummat at New Holland Fiat India (Pvt.) Ltd. for making the resources available at right time and providing valuable insights leading to the successful completion of my project. I would also like thank the entire Training department for their support and guidance throughout the internship.

I express my gratitude to Prof. Subir Verma and Prof. Amrish Sharma for arranging the summer training in good schedule. I also extend my gratitude to my Project Guide Prof. V Chandra and Snigdha Rai, who assisted me in compiling the project.

I would also like to thank all the faculty members of IMI for their critical advice and guidance without which this project would not have been possible.

EXECUTIVE SUMMARY

The research project aims to measure the training effectiveness imparted to mechanic staffs as well service managers of various dealers which will ensure providing the best services to the customers. New Holland Training centers need a better and effective tool to measure the training effectiveness imparted to mechanic staffs and...