Leadership and the Customer Wish

Leadership and the Customer Wish

Prof. Dr. Andreas von Schubert

Agenda

Leadership in Private Enterprises

1. 

2. 

Optimising organisational Structures and Processes

3. 

Carrying the Customer Wish through the Organisation

2

Prof. Dr. Andreas von Schubert

Tallinn University of Technology · 2013

Agenda

Leadership in Private Enterprises

1.  2.  3.  4. 

1. 

Why do employees cooperate? Introduction to opportunism and self-interest How long will employees cooperate? Well proven tools to overcome motivational problems Leadership for all situations. A range of leadership styles and techniques Difficult employee or difficult boss? Power, conflicts and leadership dilemmata

2. 

Optimising organisational Structures and Processes

3. 

Carrying the Customer Wish through the Organisation

3

Prof. Dr. Andreas von Schubert

Tallinn University of Technology · 2013

Basis of Human Behaviour

Motivation results from Incentives and Expectations Employee behaviour is influenced by:

1. 

subjective interpretation of the value of the consequences of his behaviour with respect to the achievement of his personal objectives subjective interpretation concerning the likelihood of the occurrence of these consequences Interactivity of value and likelihood of the consequences

2. 

3. 

ê

Rationality?

ê

Maximisation of self-interest?

4

Prof. Dr. Andreas von Schubert

Tallinn University of Technology · 2013 Source: adapted from Jost 2008, p. 308 f.

Individual Rationality

Global Rationality

} 

Bounded Rationality

} 

non-restricted access to informationen knowledge of all alternatives all consequences concerning achievement of objectives are known indefinity (intellectual) capacity for the selection of the best alternative

incomplete information about alternatives and consequences cognitive boundaries concerning selection and evalutation of alternatives

}  } 

} 

} 

Definition:...