Jsb Market Research : Strategic Focus Report - Business Process Outsourcing: Technology and Market Trends

Strategic Focus Report - Business Process Outsourcing: Technology and market trends

Released On 3rd January 2014

Summary

This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the BPO market. The report outlines the evolution of BPO technologies, and identifies and assesses the best performing vendors in the market. This report also presents Kables view of the revenue opportunities in the BPO market through to 2018, highlighting the market size and growth by technology, geography, sector and size band.

Key Findings

The BPO market has been experiencing a level of maturity over the last few years, but is still attracting decent interest from organizations, due to its potential financial and strategic impact.

The global BPO market remains fragmented, and is largely dominated by small and medium-sized service providers.

According to Kable, the top 10 vendors contributed 33.4% of the total BPO market size in 2012, with this proportion decreasing by 1.7% to reach a figure of 31.7% in 2013.

Synopsis

This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the BPO market. The report outlines the evolution of BPO technologies, and identifies and assesses the best performing vendors in the market. This report also presents Kables view of the revenue opportunities in the BPO market through to 2018, highlighting the market size and growth by technology, geography, sector, and size band.

This product covers the latest trends in the BPO market, coupled with insight into the vendor landscape and market size in the BPO domain.

In particular, it provides an in-depth analysis of the following:

 The latest trends impacting the BPO market.

 The market drivers (both supply-side and demand-side) that will facilitate the growth of the BPO market.

 The market inhibitors that may hinder the pervasive adoption of BPO solutions.

 Identification of the top ICT vendors in the...